I really fail to understand isn't there any automisation in place, why the customer has to follow up for everything.For a petroleum company of HP sort this is not expected. The senior( Mohnish as told to me ) talked politely and listened to me patiently.He told that my I'd will be generated within 3 days at the max and also he will ensure that action against such rude and impolite executive takes place.He also told that I need to call the call center again to confirm whether my customer id is generated or not. Their intention was clear that after waiting for long I will finally give up. This shows that they deliberately put me on wait. Immediately she handed it to her senior as if he was there waiting. After 3 time waiting ,I told her that I am not going to wait further and if she didn't transfer me to her senior I will escalate it. She put me on hold for more then 10 mins and whenever she came back asked me to be on line. Instead of helping me she asked me to hold. But after my repetitive persuasion that she has to do something as I am not satisfied with her reply. She said that because of demonetisation I am facing problem and they can't help. This has left me in dilemma as I can neither refill the card by cash nor online. Even after telling that it is in regular use since last 3 months,he executive didn't help me much citing system issues and left me without any information.ġ3th Dec-On the following day I called, this time again executive was not polite and cited same things as mentioned above. On 12th Dec when I called, I have been told that I have an OTC Dummy card and hence can't do EFT/RTGS before 3 months. I have been told to call the call center. So I inquired at the petrol pump from where I got the card. At the time of issuing it I have been told that in two months span, customer id and other details pertaining to my card will be couriered to my given address.īut this didn't happen even after 3 months.
I have procured a Drivetrack plus card for my tourist vehicle 3 months back.
This is to inform about the quality and service of drive track plus card call center. 5499.89Įxpiry Date : Expiry Date : Expiry Date : Your early cooperation will be highly appreciated.ĪDDRESS : 75, TOPSIA ROAD (SOUTH), MILLAT NAGAR, KOLKATA -700 046īalance : Rs. The customer care number (18001039811) is not reachable. Expiry date of all cards are in 2018 & 2019. The user of cards visited different petrol pump in various time for refilling cars since current month, but failed. Although these cards have credit balance more than five thousand, but they are not working. The detail of cards are written here in under.
There are 3 Nos of cards under this said Id. The registered Card Id is 2000014759 in the name of Societe Maison De Cuir.
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